The Context
Workjam has features such as messaging managers and co-workers, clocking in and out, survey’s, training and scheduling
The Problem
Users might find it difficult to use Workjam’s calendar and scheduling features because the limited viewpoints of the calendar and being disconnected from their existing calendar app
The Objective
To enhance and optimize the scheduling features of the WorkJams app, creating a user-centric and efficient experience that empowers users to effortlessly manage their work schedules, improve communication, and streamline collaboration.
Empathise
Lacked understanding in customer wants, needs and expectations.
- Calendar View
- View and change schedules with ease
- Disconnected from their existing Calendar
User interviews
- Users find the format in which viewing the schedule is presented inconvenient.
- Users find it frustrating that their work schedule is in a separate place and disconnected from their other electronic calendar’s.
- Users have a frustrating experience attempting to change their availability, some not understanding how it works at all.
Conceptualize
Overwhelmed with insights, I needed to start prioritizing to form a strategy.
- Explore ways for users to be able to better view their Schedules and upcoming shifts
- Explore ways to help users set their availability
- Explore ways to help users be able to export their schedules to existing calendars
Key takeaways
- Creating a different viewable scheduling calendar, more in line with traditional calendar views.
- Creating a simplified way for users to change their availabilities for their schedules.
- Ability to export via a link to other electronic calendar’s e.g. Apple, Google
Design
Once we answered the burning questions, we commenced design right away.
- Built a Low-Fi Prototype
- Moved forward with a mobile-first approach
- Focus on Calendar and scheduling systems
Low-Fi Feedback
- User’s find the prototype easy to navigate and understand
- User’s want confirmation their availability has been adjusted
- User’s want to be able to select variation in availability of the day